Términos y condiciones

General terms and conditions of the Online Shop www.vetsak.com.
vetsak GmbH is a registered company with its headquarter at Bremerstraße 67, 40221 Düsseldorf, Germany. It is represented by Max Gansow and Marco Heimann. 

vetsak has the following sales identification number: DE272431841 and can be reached at the email address: service@vetsak.com

1. Scope of this Directive

The sale and supply of products and goods of the vetsak GmbH. (hereinafter referred to as seller) through the online shop on www.vetsak.com, only is effect with the terms and conditions. The contract at time is the valid version of the Terms and Conditions and shall prevail.

2. Contractual Partner

Your contractor is the vetsak GmbH, Bremerstraße 67, 40221 Düsseldorf, Germany.

3. Offers and Contracts

All product descriptions on the seller's website such as images, color images, sizes and weights are approximate and not binding. Click the button "Add to Shopping Cart": You can put products into your "shopping cart" and collect them. In your shopping cart, you can change the order quantity of goods, or remove products from your shopping cart. Click the button "Checkout" you will be redirected to the form: "Complete Order". By clicking the button you confirm that you have read and accepted the Terms and Conditions and make a binding order of all products in your shopping cart. After purchasing, you will receive an automated e-mail receipt confirming the order and the acceptance of the purchase agreement.

4. Performance and Delivery Obligations

The seller assumes no risk for the procurement of goods ordered by the customer. He is entitled to rescind the contract if he can not obtain the products ordered. The buyer has a no right to be compensated for this reason in this case. The Seller's liability for willful misconduct or negligence remains unaffected. The seller informs the buyer immediately about the delayed availability of the goods and will exercise the right to withdraw from the contract without any delay, as long as the seller wants to cancel the purchase contract. In the case, the buyer has already paid the purchase price, he will be refunded immediately. This also applies if the seller has to cancel delivery due to major forces or other major events which might occur. Such events include: fire, flood, labor disputes, equipment failure, strike, government regulations, not the operating risk of the seller is to be attributed. The buyer will be informed immediately in these cases over the lack of delivery capability and a possible payment performed will be refunded immediately.

5. Prices and Payment

The given prices at the time of the order as they were presented on the seller's website are affective. For delivery to Germany and other states of the EU, the VATs are included in the prices. Until full payment of all claims have been received, including all secondary claims, the goods remain the property of vetsak GmbH.

6. Delivery time

The seller delivers to any address in Germany, Austria, Denmark, Norway, Belgium, Hungary, Luxembourg, the Netherlands and Switzerland. The delivery time is, unless otherwise indicated, 3 working days after order confirmation. The delivery time of your order you can view in the ordering process.

7. Statutory Cancellation Terms

Only consumers have a legal right to cancel.

Begin of withdrawal

You can cancel your contract within 30 days without naming any reasons, in text form (e.g. letter, fax, e-mail) – or if the goods have been received before the return deadline expires - by returning the goods.

The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 1 and 2 draft Law, as well as our duties according to § 312g-section 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or the goods.

The revocation must be sent to:

vetsak GmbH
Marie-Curie-Str. 3-5
41515 Grevenbroich 

E-Mail: service@vetsak.com 

Please stamp your returns enough! 
We will refund the postage for the return by bank transfer.


In case of an effective withdrawal, the mutually received benefits and any other benefits (e.g. interest) have to be returned to the right owner. If you give us the product/ performance received and benefits in deteriorated condition, or in part, you are obliged to pay compensation. For the deterioration and derived benefits, you must pay compensation only if the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning.

The term "examination of the characteristics and operation" means the testing and evaluation of the current item, similar as in a store and customary. Transportable items are to be returned at our risk and cost.

Non parcel items are picked up by us. Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send your cancellation or the goods, for us upon receipt.

Transactions paid

If you finance the contract with a loan and withdraw it later, you are not tied to the loan agreement, provided that both contracts form an economic unit. This is likely, especially if we are also your lender or your lender in terms of the financing involved us. If we make the loan when the withdrawal becomes effective or at the return of the goods already received, your lender occurs in relation to you regarding the effects of withdrawal or return our rights and obligations under the contract financed.

The latter does not apply if the present contract is the purchase of financial instruments (e.g. securities, currencies or derivatives) as its object. You want to avoid a contractual commitment as far as possible, you exercise your right of cancellation and you also withdraw the loan agreement, even if you are entitled to a right of withdrawal

End of withdrawal

8. Delay

If the failure to meet deadlines is due to major forces, as e.g. war, strikes or similar, the deadline can be extended in appropriate way. In the case of willful misconduct or gross negligence of the seller or an agent, the seller is liable in accordance with statutory provisions. In other cases of default, the seller's liability in each case to the value of the supply is limited. Any further claims against the seller shall be excluded in any case.

9. Severability clause

Should any provision of this contract prove, in whole, or in part, as the invalid or unenforceable due to changes in legislation after the contract is invalid or unenforceable, the remaining provisions and the validity of the whole thereof shall remain unaffected. In place of the invalid or unenforceable provision will enter the valid and enforceable provision that most closely approximates the meaning and purpose of the invalid provision as closely as possible. The contract proves to be incomplete, the provisions shall be agreed that meet the intent and the purpose of the contract and agreed upon in the event of consideration would be becoming.