FAQ

    • Delivery times are displayed next to the respective product and are usually within 1 to 3 working days in Germany (for the rest of Europe: 3 to 5 business days). Once your product leaves our warehouse, you will receive a DHL tracking code allowing you to follow the progress of the shipment at any time. For more information concerning the shipping, please click here.

    • You will receive your vetsak in a large black transport bag with the following dimensions: 100 cm x 55 cm x 55 cm. (LxWxH). Your parcel will be delivered by DHL.

      vetsak Sitzsack verpackung
    • Yes, we do. Delivery is free within the European Union. Deliveries outside the EU may incur additional charges. For more information concerning the shipping, please click here.

    • Delivery is free within the European Union. A delivery in Norway, Switzerland or Liechtenstein entails a shipping cost of 19,90€. For more information concerning the shipping and shipping in a specific country, please click here.

    • Unfortunately, we don’t.

    • It is possible to pay your vetsak via Paypal, credit card or with the pre-payment method. Further information on our payment methods can be found here..

    • Of course you can. We also offer individual covers. Feel free to contact us directly, or you can find them in the “Covers” category of our online shop. The easy-care vetsak covers are washable and removable. You can go directly to the references by clicking here.

    • 
All covers are washable at 30 degrees and can be easily cleaned in the washing machine. After drying in the air, the cover can be dried in the dryer for a few minutes to keep it soft. The easy-care vetsak covers are interchangeables and also available separately.

    • With the revolutionary hybrid memory foam filling, vetsak found a new generation of bean bag filling. Softer, finer and above all: even more comfortable. No rustling globules and no volume loss. The innovative filling adapts to any body and gives to vetsak a new dimension of comfort. The high-quality filling is harmless to health and all components have the OEKO-TEX seal of quality from Textile Trust. More information can be found here.

    • We offer to all our customers a five-years warranty on filling. You can customise the comfort of the seat and the hardness of your vetsak individually. A zipper will allow you to easily adjust the filling volume according to your needs. So you can easily remove or add foam. You can order additional foam on request. Do not hesitate to send us a message.

    • In order to repack your vetsak, you need the original transport bag and a conventional vacuum cleaner. For more information on repackaging, please click here. You do not have your original transport bag anymore? No worries, you can easily order a new one from us. We will gladly send you the instructions on request, just send us a short message.

    • We offer you the opportunity to comfortably try your new vetsak for 30 days at home without any risk. If you decide within 30 days that your vetsak does not fit, send us an email at service@vetsak.com. We will send you a return slip.

    • Our first hope is that you are completely satisfied with your vetsak. If this is not the case, you can return the product within 30 days. We take care of the return shipping and refund you the total amount once the package arrives in our warehouse. The refund will be made using the same method as the one used during the purchase. Please return the product without any signs of wears and in the same condition as when you received it. If we notice signs of advanced or abnormal wear, we will be entitled to cancel the refund.

    • No! Please do not leave your vetsak outside under the rain. With our outdoor collection, we offer “Free” covers, optimized for an outdoor use. The covers are extremely sturdy, water-repellent and light-resistant. However, do not leave your vetsak “Free” under the rain, it is not designed for that. Vetsak covers are easy-care and interchangeable.